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ITIL®4 Foundation
Discover the keys to mastering IT service management effectively and in line with international best practice with our ITIL 4 Foundation course.
Target audience
This course is aimed at all IT professionals in positions of responsibility and management, IT consultants.
Prerequisites
There are no prerequisites, and this course is accessible to beginners.
Objectives
- Gain an in-depth understanding of ITIL 4 concepts
- Identify the four dimensions of service management and their role in ITIL 4
- Integrate the seven guiding principles of ITIL 4 to effectively resolve service management issues
- Understand the Service Value System (SVS) business model and its link with management practices to create value
- Explore the 34 ITIL practices, with a focus on the seven Essential Practices, to develop practical skills
Evaluation methods
Axelos certification.
Certification
At the end of the course, trainees will be invited to take a skills test, and if they pass, will be awarded the ” ITIL®4 Foundation “issued by Hexagone Executive.
Programme
Register to a session
1650,00 € excl. tax
Intra-company
Would you like to organize this training course in your company? Contact us for more information.