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ITIL®4 Foundation

FP-MSI-002-1.3

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Advanced

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3 days

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21 hours

Discover the keys to mastering IT service management effectively and in line with international best practice with our ITIL 4 Foundation course.

Target audience

This course is aimed at all IT professionals in positions of responsibility and management, IT consultants.

Prerequisites

There are no prerequisites, and this course is accessible to beginners.

Objectives

  • Gain an in-depth understanding of ITIL 4 concepts
  • Identify the four dimensions of service management and their role in ITIL 4
  • Integrate the seven guiding principles of ITIL 4 to effectively resolve service management issues
  • Understand the Service Value System (SVS) business model and its link with management practices to create value
  • Explore the 34 ITIL practices, with a focus on the seven Essential Practices, to develop practical skills

Evaluation methods

Axelos certification.

Certification

At the end of the course, trainees will be invited to take a skills test, and if they pass, will be awarded the ” ITIL®4 Foundation “issued by Hexagone Executive.

Programme

  1. ITIL 4: definitions and concepts
    • Foundations, history and evolution
    • Four dimensions of service management
  2. The 7 guiding principles
  3. The Service Value System (SVS)
    • Operational mode
    • Activities
    • Activities, practices and flows
  4. ITIL management practices
    • Overview of the 34 ITIL Practices
    • Deepening the 7 Essential Practices
    • Continuous Improvement
    • Change Management
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Centre
    • Service Level Management
  5. Preparing for Axelos certification

Register to a session

1650,00 € excl. tax

Intra-company

Would you like to organize this training course in your company? Contact us for more information.

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