X

    ITIL®4 Foundation

    FP-MSI-002-1.3

    •

    Advanced

    •

    3 days

    •

    21 hours

    Discover the keys to mastering IT service management effectively and in line with international best practice with our ITIL 4 Foundation course.

    Target audience

    This course is aimed at all IT professionals in positions of responsibility and management, IT consultants.

    Prerequisites

    There are no prerequisites, and this course is accessible to beginners.

    Objectives

    • Gain an in-depth understanding of ITIL 4 concepts
    • Identify the four dimensions of service management and their role in ITIL 4
    • Integrate the seven guiding principles of ITIL 4 to effectively resolve service management issues
    • Understand the Service Value System (SVS) business model and its link with management practices to create value
    • Explore the 34 ITIL practices, with a focus on the seven Essential Practices, to develop practical skills

    Evaluation methods

    Axelos certification.

    Certification

    At the end of the course, trainees will be invited to take a skills test. If they pass, they will be awarded the “ITIL®4 Foundation” certification, issued by Hexagone Executive.

    Programme

    1. ITIL 4: definitions and concepts
      • Foundations, history and evolution
      • Four dimensions of service management
    2. The 7 guiding principles
    3. The Service Value System (SVS)
      • Operational mode
      • Activities
      • Activities, practices and flows
    4. ITIL management practices
      • Overview of the 34 ITIL Practices
      • Deepening the 7 Essential Practices
      • Continuous Improvement
      • Change Management
      • Incident Management
      • Problem Management
      • Service Request Management
      • Service Centre
      • Service Level Management
    5. Preparing for Axelos certification

    Register to a session

    999 999

    ₸

    Per trainee

    Request a quote

    Intra-company

    Would you like to organise this training course in your company? Contact us for more information.

    You may also be interested by

    • Auditor ISO 27001-2013

      Strengthen your information security expertise with our ISO 27001 training course. Get the essential skills to audit any company’s information security management system or its suppliers effectively.

      Fundamental

      •

      5 days
      2750,00 ₸